Orders will only be shipped to addresses within the contiguous 48 U.S. states. This excludes Alaska and Hawaii. We strive to ship your order as quickly as possible, but our shipping estimates are not guarantees or promises that a product will ship on a specific day.
All orders will be processed Monday - Friday 8 a.m. - 4:30 p.m. CST and will be fulfilled within 5 business days of receipt. All orders can be placed online, by phone, or email at:
www.barbicide.com | 1-800-222-8160 | firstname.lastname@example.org
We offer the following shipping methods:
UPS does not deliver to PO Boxes.
FREE SHIPPING POLICY WITH CERTIFICATION KITS
All orders placed in the contiguous U.S. receive FREE standard shipping when you purchase a BARBICIDE certification kit. This does not apply when purchasing BARBICIDE Wipes and the Certification Kit together.
Certain alcohol-based products we sell are considered hazardous materials and are restricted and required by the U.S. Department of Transportation to be shipped by Standard Shipping ground-only transport in the U.S. due to regulations and restrictions.
Products with shipping restrictions:
We strive to ensure your satisfaction with every item you order from us. If you are not satisfied, we will happily accept returns within our policy:
Please return any defective item(s) within 10 days of purchase for a full refund or exchange.
The customer is responsible for all shipping costs of returns and exchanges.
All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-222-8160 to speak to a Customer Service Representative to see if your item(s) are eligible for a return or exchange.
To receive your refund, the item must be returned to us, unopened and in its original packaging within 30 days of receipt for a full refund.
If you are eligible for a refund with your return, please note:
Your refund will be in the form of payment used for the purchase. The amount refunded will be the full purchase price paid by you for the returned item including sales tax charged.
Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
DAMAGED OR INCORRECT ITEMS
If you received a damaged item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges. You will receive a full refund for the item.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
To receive your refund the damaged or incorrect item must be returned to us, unopened and in its original packaging within 30 days of receipt for a full refund or exchange.